Q1: How is the quality of the products assured?
We strictly control the quality of all products. Every step from raw material sourcing to the final production process adheres to national and international standards, ensuring customers receive high-quality chemicals.
Q2: What is your export experience in biological products?
We have over 10 years of experience exporting to more than 100 countries, including Germany, Russia, South Korea, and the Philippines.
Q3: What are the lead times for shipment?
For in-stock products, preparation takes 1-3 workdays. Delivery via DHL, FedEx, or UPS usually takes 3-7 business days.
Q4: What terms of payment do you accept?
We accept payment via T/T (Telegraphic Transfer). A 30% deposit is required before mass production, with the remaining 70% balance due before shipment.
Q5: Can I request a sample before placing a large order?
Yes, we welcome sample orders. Free samples can be provided for quality testing to help you make an informed purchasing decision.
Q6: Do you provide logistics support?
We work with experienced freight forwarders to arrange shipments at competitive prices, ensuring timely and cost-effective delivery worldwide.